Terms and Conditions

GUEST BOOKING CONTRACT:

Terms and Conditions

Information contained in the ADVENTURE RESORTS & CRUISES brochure, website or advertising materials is not an offer or a contract. The transportation of guests and baggage on the MV MAHABAAHU river cruise vessel is provided solely by ADVENTURE RESORTS & CRUISES and is governed by the terms and conditions printed on the Guest Booking Contract. For complete information on terms and conditions, itinerary, liability of ADVENTURE RESORTS & CRUISES, and all sections mentioned below, refer to the Guest Booking Contract below.

PAYMENT AND DEPOSIT POLICY:

A deposit for cruise fare of 25% per person is required to secure a confirmed booking. For Charter bookings this deposit is NON REFUNDABLE.

90 DAYS PRIOR TO DATE OF SAILING: 75% Per Person

For the Christmas and New Year holiday, the full balance must be paid 120 days prior.
All reservations are subject to cancellation if payments are not received by the due date. Upon full payment by the participant(s) of the amount specified as the Full Fare (Invoice to be referred), ADVENTURE RESORTS & CRUISES agrees to arrange for the provision of the services as described herein and as modified by any supplementary marketing materials.

Upon receipt of your deposit or full payment or upon the issuance of the Guest Booking Contract directly or by a Booking agent or upon receipt of a confirmation letter or final invoice from us, both the Guest and the Carrier will be fully bound by all of the terms and conditions of the Guest Booking Contract.

RESERVATIONS

To make a reservation, contact your local Booking agency or call ADVENTURE RESORTS & CRUISES – MV MAHABAAHU directly on the contact details mentioned below.
Contact number: + 91-9599-755-353
Email id: info@adventureresortscruises.com

MODES OF PAYMENT

  • Bank wire transfer which is subject to bank wire fee
  • PayPal system with additional 5% Transaction fee
  • Through Amex, Master and Visa credit card with an additional 3% Transaction fee

CANCELLATION POLICY

All cancellations must be in writing. The following cancellation terms will be applicable for all written cancellations received prior to departure up to the scheduled time of departure.

CANCELLATION TERMS FOR CHARTER BOOKINGS

25% of the price will be charged for cancellation after the deposit has been paid 90-75 days prior, 50% of the charter cost will be charged 74-59 days prior, 75% of the charter cost will be charged 60 days and less, 100% of the charter cost will be charged

CANCELLATION TERMS FOR F.I.T. AND GROUP DEPARTURES APPLICABLE ON THE FULL FARE:

120 to 90 days prior, 25% per person of the fare paid will be charged 89-76 days prior, 50% per person will be charged 75-46 days prior, 75% per person will be charged 45 days and less, 100% per person will be charged *Full Fare is defined as the full cost of any cruise package as mentioned in the price chart. Note: for Christmas and New Year Departures, 100% cancellation is charged 90 days and under from the sailing date.

REVISIONS/CHANGES

Once a cruise booking has a full deposit, all changes are subject to a INR 3,400 charge per change, provided the said change is prior to 90 days before date of departure/sailing. The following situations are considered as Revisions and penalties will apply:

  • Changes to departure date
  • Substitutions of itinerary
  • Substitution of another person for original booked guest(s)
  • Changing to a promotional fare

DOCUMENTS

Documents will be issued approximately 3 weeks prior to departure.

TRANSFERS

Only round trip airport-to-ship transfers are included.

TRAVEL DOCUMENTATION/VISAS

All guests must have passports valid for six months following disembarkation and necessary visas when boarding. Guests are advised to check with their Booking agent to determine which documents they must obtain. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. Adventure Resorts and Cruises accepts no responsibility for obtaining required visas or for advising guests of visa or other immigration requirements.

CHILDREN/MINORS

We accept children onboard sharing a cabin with parents or guardians. They will be the sole responsibility of the parents/ guardians and must never be left unattended. For Children of 15 years and above, a separate cabin will need to be booked.

DIFFERENTLY ABLED GUESTS

We ask that you advise us at the time of booking of any disability or special needs you may have while on your Adventure Resorts & Cruises itinerary. Most transportation services, including the motorcoaches, are not equipped with elevators or wheelchair ramps. Adventure Resorts & Cruises India will make reasonable attempts to accommodate the special needs of travelers with disabilities, but we are not responsible in the event we are unable to do so, or there is a denial of service by vessel operators, air carriers, hotels, restaurants or other independent suppliers. We regret that we cannot provide individual assistance to a guest for walking, dining, getting on and off vessels, motor coaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance and must assume full responsibility for their wellbeing. The guest assumes the full risk of use and of any prohibitions imposed by vendors.

TIPS

It is customary to give cruise gratuities, subject to your satisfaction of services rendered. Gratuities on board and on land are not included in your Full Fare.